I have a question about a domestic/residential fan

I have a question about my basic fan

The fan or fan and shutters do not work

It is within the warranty period

If the product as been installed in accordance to the fitting/wiring instructions and there is a supply at the fan but it does not work, then return to place of purchase for a replacement.

It is outside the warranty period

Check there is a stable supply to the fan and that the impeller is able to spin freely and there is no blockage within the fan and any duct run or termination.

Check nothing is obstructing the shutters mechanism

How do I clean my fan

The product instructions will normally give guidance on fan maintenance so please check those in addition to the following information.

Otherwise after ensuring that the fan is safely isolated from the mains supply, periodically check the fan is free of any dust/dirt/grease build up using a damp cloth with warm water and a mild detergent.

How do I mount a fan?

window mounting

Glazing must be prepared by your glazing specialist - all other details are found in the relevant fitting and wiring instruction supplied with the product or available online

wall mounting

Core cut the relevant size hole, full details are in the releveant F&W

I have a question about my timer fan

The fan or fan and shutters do not work

It is within the warranty period

If the product as been installed in accordance to the fitting/wiring instructions and there is a supply at the fan but it does not work, then return to place of purchase for a replacement.

It is outside the warranty period

Check there is a stable supply to the fan and that the impeller is able to spin freely and there is no blockage within the fan and any duct run or termination.

Check nothing is obstructing the shutters mechanism

How do I clean my fan

The product instructions will normally give guidance on fan maintenance so please check those in addition to the following information.

Otherwise after ensuring that the fan is safely isolated from the mains supply, periodically check the fan is free of any dust/dirt/grease build up using a damp cloth with warm water and a mild detergent.

I have a query/problem with the run-on timer

The timer does not run-on at all

Ensure the fan has been wired in accordance with the fitting/wiring instructions. Timer fans require a permanent live and neutral and a switch live to operate correctly.

The timer does not time out and so the fan runs on continuously

My fan is controlled from the light switch

My lighting is low voltage or low energy and has its own transformer

Ensure there is both a permanent live and switch live on the fan or transformer controller (where applicable) and that they have been connected to correct way round. See product fitting/wiring for full relevant wiring details.

Some types of low voltage and low energy lighting (mainly older types) can create a high voltage surge at the point the light is switched and this can interfer with and in some cases damage timers in fans. If your timer fan has failed due to lighting type you will likely need to replace it. If placing on the same lighting circuit, your electricial should protect the fan with a supression device such as a Varistor of type relevant to the lighting type.

Can I adjust the run-on timer

Run-on timers can usually be adjusted between approximately 3 - 30 mins (this range varies depending on the fan). See product fitting/wiring for guidance.

How do I mount a fan?

window mounting

Glazing must be prepared by your glazing specialist - all other details are found in the relevant fitting and wiring instruction supplied with the product or available online

wall mounting

Core cut the relevant size hole, full details are in the releveant F&W

I have a question about my humidity fan

The fan or fan and shutters do not work

It is within the warranty period

If the product as been installed in accordance to the fitting/wiring instructions and there is a supply at the fan but it does not work, then return to place of purchase for a replacement.

It is outside the warranty period

Check there is a stable supply to the fan and that the impeller is able to spin freely and there is no blockage within the fan and any duct run or termination.

Check nothing is obstructing the shutters mechanism

How do I clean my fan

The product instructions will normally give guidance on fan maintenance so please check those in addition to the following information.

Otherwise after ensuring that the fan is safely isolated from the mains supply, periodically check the fan is free of any dust/dirt/grease build up using a damp cloth with warm water and a mild detergent.

I have a query/problem with the humidity sensor

The humidity sensor is not bring the fan on

It may be that the humidity level within the room is not high enough to trigger the fan. Where necessary, with most humidity fans you can adjust the sensitivity of the humidity sensor. See product fitting/wiring instructions for guidance.

Why won't my humidity fan stop running?

If you have a humidity controlled fan which is staying on most or all of the time, then there are a few points to consider before assuming the fan is faulty, as in most cases when we receive calls with suspected fault humidity fans, they are in fact operating exactly as they should be, and many are returned when there's nothing actually wrong with them.

Firstly, a newly installed humidity controlled fan will normally run for an average of half hour whilst the humidity sensor acclimatises, this is completely normal, so please leave the unit to allow it time to settle down.

Where necessary, with most humidity controlled fans, you can adjust the sensitivity of the humidity sensor. To make the fan less sensitive to humidity, you will need to adjust the sensor towards the maximum set point. Do not expect to see an instant reaction after adjusting the sensor, and please remember to leave the fan for at least half an hour to acclimatise. See the product fitting and wiring instructions for further guidance and before carrying out any maintenance or adjustments on your fan you should ensure that you have safely isolated it from the mains supply.

If your humidity controlled fan has a pull cord, it is also possible that somebody has pulled the cord to the override position, in which case the fan will run continuously until switched back to the sensor mode. Some but not all fans with a pull cord will have a neon light to indicate when the fan has been pulled to override.

Lastly, a humidity controlled fan is looking at the ambient humidity level to activate/deactivate the fan, and so it is important to remember that normal ambient humidity levels on a given day can trigger a humidity fan in just the same way as humidity generated by steam from the bath/shower room or Kitchen if the humidity level rises above the set-point. In addition, new build properties, as well as refurbished and redecorated properties will go through a drying out stage during which time the humidity level within the room will likely be high enough to trigger the fan.

I have a question about my humidity/timer fan

The fan or fan and shutters do not work

It is within the warranty period

If the product as been installed in accordance to the fitting/wiring instructions and there is a supply at the fan but it does not work, then return to place of purchase for a replacement.

It is outside the warranty period

Check there is a stable supply to the fan and that the impeller is able to spin freely and there is no blockage within the fan and any duct run or termination.

Check nothing is obstructing the shutters mechanism

How do I clean my fan

The product instructions will normally give guidance on fan maintenance so please check those in addition to the following information.

Otherwise after ensuring that the fan is safely isolated from the mains supply, periodically check the fan is free of any dust/dirt/grease build up using a damp cloth with warm water and a mild detergent.

I have a query/problem with the run-on timer

The timer does not run-on at all

Ensure the fan has been wired in accordance with the fitting/wiring instructions. Timer fans require a permanent live and neutral and a switch live to operate correctly.

The timer does not time out and so the fan runs on continuously

My fan is controlled from the light switch

My lighting is low voltage or low energy and has its own transformer

Ensure there is both a permanent live and switch live on the fan or transformer controller (where applicable) and that they have been connected to correct way round. See product fitting/wiring for full relevant wiring details.

Some types of low voltage and low energy lighting (mainly older types) can create a high voltage surge at the point the light is switched and this can interfer with and in some cases damage timers in fans. If your timer fan has failed due to lighting type you will likely need to replace it. If placing on the same lighting circuit, your electricial should protect the fan with a supression device such as a Varistor of type relevant to the lighting type.

Can I adjust the run-on timer

Run-on timers can usually be adjusted between approximately 3 - 30 mins (this range varies depending on the fan). See product fitting/wiring for guidance.

I have a query/problem with the humidity sensor

The humidity sensor is not bring the fan on

It may be that the humidity level within the room is not high enough to trigger the fan. Where necessary, with most humidity fans you can adjust the sensitivity of the humidity sensor. See product fitting/wiring instructions for guidance.

Why won't my humidity fan stop running?

If you have a humidity controlled fan which is staying on most or all of the time, then there are a few points to consider before assuming the fan is faulty, as in most cases when we receive calls with suspected fault humidity fans, they are in fact operating exactly as they should be, and many are returned when there's nothing actually wrong with them.

Firstly, a newly installed humidity controlled fan will normally run for an average of half hour whilst the humidity sensor acclimatises, this is completely normal, so please leave the unit to allow it time to settle down.

Where necessary, with most humidity controlled fans, you can adjust the sensitivity of the humidity sensor. To make the fan less sensitive to humidity, you will need to adjust the sensor towards the maximum set point. Do not expect to see an instant reaction after adjusting the sensor, and please remember to leave the fan for at least half an hour to acclimatise. See the product fitting and wiring instructions for further guidance and before carrying out any maintenance or adjustments on your fan you should ensure that you have safely isolated it from the mains supply.

If your humidity controlled fan has a pull cord, it is also possible that somebody has pulled the cord to the override position, in which case the fan will run continuously until switched back to the sensor mode. Some but not all fans with a pull cord will have a neon light to indicate when the fan has been pulled to override.

Lastly, a humidity controlled fan is looking at the ambient humidity level to activate/deactivate the fan, and so it is important to remember that normal ambient humidity levels on a given day can trigger a humidity fan in just the same way as humidity generated by steam from the bath/shower room or Kitchen if the humidity level rises above the set-point. In addition, new build properties, as well as refurbished and redecorated properties will go through a drying out stage during which time the humidity level within the room will likely be high enough to trigger the fan.

I have a question about my PIR fan

The fan or fan and shutters do not work

It is within the warranty period

If the product as been installed in accordance to the fitting/wiring instructions and there is a supply at the fan but it does not work, then return to place of purchase for a replacement.

It is outside the warranty period

Check there is a stable supply to the fan and that the impeller is able to spin freely and there is no blockage within the fan and any duct run or termination.

Check nothing is obstructing the shutters mechanism

How do I clean my fan

The product instructions will normally give guidance on fan maintenance so please check those in addition to the following information.

Otherwise after ensuring that the fan is safely isolated from the mains supply, periodically check the fan is free of any dust/dirt/grease build up using a damp cloth with warm water and a mild detergent.